FAQs FAQs


Where are you located?

  • We are located at Illinois, USA


Are you a scam?

  • Absolutely not! We offer quality and affordable products and items for everyone!:)


How long have you been in business?

  • Blue Jay Goods has been established since 2016.


What if I received the item/s in an unusable condition (or it is damaged)?

  • You will need to send us a proof (a picture or anything) that it was damaged and we will send you a new item.


What if my purchase are missing parts and pieces?

  • You will need to send us a proof (a picture or anything) that it was missing pieces and we will send you the missing pieces.


What if I received a wrong item/s?

  • We will let you keep the wrong item/s and send you the correct item/s.


What if my Item/s is/are lost in transit?

  • We will replace and resend to you your ordered item/s or the package/s or we can do a refund.


What if I had a change of mind with my purchase?

  • All sales are final and we do not offer refunds if you have suddenly changed your mind about the purchase.


What if I found out late that I gave a wrong address?


What if I ordered the wrong item/s?


What if I ordered the wrong design or color or style?       

  • All sales are final. You will need to re-purchase the design, color, or style that you want.


How do I track my order?       

  • We will be sending you an email with a tracking number. Please check your inbox or spam folder after a few days.


How do I cancel my order before I pay for it?       

  • You can go to your Shopping Cart and cancel your order. But once payment is already verified, no refund will be offered.


How long will my order take to arrive?      

  • Orders are processed within 1 to 3 business days. After it's shipped, average delivery times are 4 to 8 weeks because of the global pandemic (less cargo planes flying and less workforce in all logistics companies) Rest assured though that your purchase will safely arrive at your doorstep. Some items that are shipped from the US will arrive between 5 to 13 days.


Buyer Guarantee

  • At Blue Jay Goods, we want you to be happy with your purchase. If your item doesn't arrive within 60 days, is damaged or you receive the wrong item, we will make it right either through refund or product replacement. To submit a request, visit our contact/support form and let us know. We will be glad to help you out.


Where are you located?

  • We are located at Illinois, USA


Are you a scam?

  • Absolutely not! We offer quality and affordable products and items for everyone!:)


How long have you been in business?

  • Blue Jay Goods has been established since 2016.


What if I received the item/s in an unusable condition (or it is damaged)?

  • You will need to send us a proof (a picture or anything) that it was damaged and we will send you a new item.


What if my purchase are missing parts and pieces?

  • You will need to send us a proof (a picture or anything) that it was missing pieces and we will send you the missing pieces.


What if I received a wrong item/s?

  • We will let you keep the wrong item/s and send you the correct item/s.


What if my Item/s is/are lost in transit?

  • We will replace and resend to you your ordered item/s or the package/s or we can do a refund.


What if I had a change of mind with my purchase?

  • All sales are final and we do not offer refunds if you have suddenly changed your mind about the purchase.


What if I found out late that I gave a wrong address?


What if I ordered the wrong item/s?


What if I ordered the wrong design or color or style?       

  • All sales are final. You will need to re-purchase the design, color, or style that you want.


How do I track my order?       

  • We will be sending you an email with a tracking number. Please check your inbox or spam folder after a few days.


How do I cancel my order before I pay for it?       

  • You can go to your Shopping Cart and cancel your order. But once payment is already verified, no refund will be offered.


How long will my order take to arrive?      

  • Orders are processed within 1 to 3 business days. After it's shipped, average delivery times are 4 to 8 weeks because of the global pandemic (less cargo planes flying and less workforce in all logistics companies) Rest assured though that your purchase will safely arrive at your doorstep. Some items that are shipped from the US will arrive between 5 to 13 days.


Buyer Guarantee

  • At Blue Jay Goods, we want you to be happy with your purchase. If your item doesn't arrive within 60 days, is damaged or you receive the wrong item, we will make it right either through refund or product replacement. To submit a request, visit our contact/support form and let us know. We will be glad to help you out.
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