FAQs FAQs


Are the items labeled as “free” legitimately free?

  • Yes, it is legitimate, you will only have to pay for shipping and handling fees.


Are you a scam?

  • Absolutely not! We offer quality and affordable products/items/goods for everyone!:)


Where are you located?

  • We are located at Illinois, USA


How long have you been in business?

  • Blue Jay Goods has been established since 2016.


What if I received the item/s in an unusable condition (or it is damaged)?

  • You will need to send us a proof (a picture or anything) that it was damaged and we will send you a new item or give a refund.


What if I received a wrong item/s?

  • We will let you keep the wrong item/s and send you the correct item/s and give a refund after we have verified the issue.


What if my Item/s is/are lost in transit?       

  • We will replace and resend to you your ordered item/s or the package/s or we can send a refund.


What if I found out late that I gave a wrong address?


What if I ordered the wrong item/s?


What if I ordered the wrong design or color or style?       

  • All sales are final. You will need to re-purchase the design, color, or style that you want.


How do I track my order?       

  • You can check on your account’s Order History.


How do I cancel my order before I pay for it?       

  • You can go to your Shopping Cart and cancel your order. But once payment is already verified, no refund will be offered.

 

How long will my order take to arrive?      

  • Orders are processed within 1-3 business days. After it's shipped, average delivery times are 4-8 weeks because of the global pandemic (less cargo planes flying and less workforce in all logistics companies) Rest assured though that your purchase will safely arrive at your doorstep.

 

Buyer Guarantee


  • At Blue Jay Goods, we want you to be happy with your purchase. If your item doesn't arrive within 60 days, is damaged or you receive the wrong item, we will make it right either through refund or product replacement. To submit a request, visit our contact/support form and let us know. We will be glad to help you out.
    Because our prices are so low, some items may take 4-8 weeks for delivery. We also have fast shipping available on some products where you can receive the product within 4-12 business days. Look for the "Fast Delivery" badge available on our best-selling items.

 


Are the items labeled as “free” legitimately free?

  • Yes, it is legitimate, you will only have to pay for shipping and handling fees.


Are you a scam?

  • Absolutely not! We offer quality and affordable products/items/goods for everyone!:)


Where are you located?

  • We are located at Illinois, USA


How long have you been in business?

  • Blue Jay Goods has been established since 2016.


What if I received the item/s in an unusable condition (or it is damaged)?

  • You will need to send us a proof (a picture or anything) that it was damaged and we will send you a new item or give a refund.


What if I received a wrong item/s?

  • We will let you keep the wrong item/s and send you the correct item/s and give a refund after we have verified the issue.


What if my Item/s is/are lost in transit?       

  • We will replace and resend to you your ordered item/s or the package/s or we can send a refund.


What if I found out late that I gave a wrong address?


What if I ordered the wrong item/s?


What if I ordered the wrong design or color or style?       

  • All sales are final. You will need to re-purchase the design, color, or style that you want.


How do I track my order?       

  • You can check on your account’s Order History.


How do I cancel my order before I pay for it?       

  • You can go to your Shopping Cart and cancel your order. But once payment is already verified, no refund will be offered.

 

How long will my order take to arrive?      

  • Orders are processed within 1-3 business days. After it's shipped, average delivery times are 4-8 weeks because of the global pandemic (less cargo planes flying and less workforce in all logistics companies) Rest assured though that your purchase will safely arrive at your doorstep.

 

Buyer Guarantee


  • At Blue Jay Goods, we want you to be happy with your purchase. If your item doesn't arrive within 60 days, is damaged or you receive the wrong item, we will make it right either through refund or product replacement. To submit a request, visit our contact/support form and let us know. We will be glad to help you out.
    Because our prices are so low, some items may take 4-8 weeks for delivery. We also have fast shipping available on some products where you can receive the product within 4-12 business days. Look for the "Fast Delivery" badge available on our best-selling items.

 

Just added to your wishlist:
My Wishlist
You've just added this product to the cart:
Go to cart page